Privacy policy
Last updated: August 27, 2026
This Privacy Policy describes how ULENAS ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our website, purchase our products, use our services, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, phone number, and email address.
- Payment and financial information, including payment details, transaction information, payment confirmation, and method of payment.
- Account information, including your username, password, preferences, and account settings.
- Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
- Communications with us, including information you provide when contacting our customer support team.
- Device information, including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information, including information about how you interact with and navigate our website and Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you place an order, create an account, contact us, or otherwise provide information to us.
Automatically through our Services, including through your device, browser, cookies, and similar technologies when you visit or use our website.
From service providers, including companies that help us operate our website, process payments, fulfill orders, provide customer support, or deliver products.
From business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to:
- Process and fulfill your orders.
- Process payments.
- Arrange shipping and delivery.
- Process returns, exchanges, and refunds.
- Manage your account.
- Remember your preferences.
- Provide customer support.
- Improve our products, Services, and shopping experience.
- Communicate important information about your orders or account.
Marketing and Advertising
Where permitted by law, we may use your information to send you promotional communications about products, offers, or services that may interest you.
You may unsubscribe from promotional emails at any time using the unsubscribe option provided in those communications.
Even if you unsubscribe from marketing communications, we may still send you non-promotional messages relating to your orders, account, or customer service requests.
Security and Fraud Prevention
We may use personal information to:
- Authenticate accounts.
- Provide a secure shopping and payment experience.
- Detect or prevent fraud.
- Investigate suspicious, illegal, unsafe, or malicious activity.
- Protect our Services, customers, and business.
If you create an account, you are responsible for keeping your login credentials secure.
Communicating With You
We use your personal information to communicate with you, respond to questions, provide customer support, and maintain our relationship with you.
Legal Obligations
We may use personal information when necessary to:
- Comply with applicable laws and regulations.
- Respond to lawful requests from government or regulatory authorities.
- Protect or enforce our legal rights.
- Resolve disputes.
- Investigate potential violations of our policies or terms.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
- Shopify and service providers that help us operate our store and provide services such as payment processing, order fulfillment, shipping, analytics, customer support, IT services, and cloud storage.
- Shipping and fulfillment partners when necessary to process and deliver your order.
- Payment processors for the purpose of processing payments and transactions.
- Business and marketing partners, where permitted by applicable law.
- Third parties when you request or consent to the disclosure, such as when information is required to deliver a product or provide a service.
- Government authorities or other parties when required by law, including when necessary to comply with legal obligations or protect our rights and the rights of others.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of all or part of our business.
Relationship With Shopify
Our store is powered by Shopify, which provides the technology that enables us to operate our online store and offer our Services.
Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may be processed by Shopify and by service providers located in countries other than the country where you live.
Shopify is responsible for certain personal information that it processes independently in connection with its own services and technologies.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Remember your preferences.
- Keep items in your shopping cart.
- Help our website function properly.
- Understand how visitors use our website.
- Improve website performance.
- Support security and fraud prevention.
- Provide relevant marketing where permitted by law.
You may be able to manage cookies through your browser or through cookie preference controls available on our website.
Third-Party Websites and Services
Our Services may contain features or integrations provided by third parties.
If you interact with third-party services, their collection and use of your personal information may be governed by their own privacy policies and practices.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
Security of Your Information
We take reasonable measures to protect personal information.
However, no method of transmission over the internet or electronic storage method can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of personal information transmitted or stored through our Services.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on factors including:
- Whether the information is needed to provide our Services.
- Whether you maintain an account with us.
- Legal and regulatory requirements.
- Accounting or tax obligations.
- Fraud prevention and security requirements.
- The need to resolve disputes or enforce agreements.
When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may have the right to request information about the personal information we hold about you.
Right to Correction
You may have the right to request that inaccurate or incomplete personal information be corrected.
Right to Deletion
You may have the right to request deletion of certain personal information we maintain about you.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.
Right to Object or Restrict Processing
Depending on applicable law, you may have the right to object to or request restriction of certain processing of your personal information.
Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing performed before your consent was withdrawn.
To exercise any applicable privacy rights, please contact us using the email address provided below.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have concerns or complaints about how we collect or process your personal information, please contact us using the email address provided below.
Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.
International Transfers
Your personal information may be transferred, stored, or processed in countries other than the country where you live.
Where required by applicable law, appropriate safeguards will be used when transferring personal information internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will update the Last updated date shown at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us by email:
ULENAS
Email: contact@ulenas.com