Shipping policy
At ULENAS, we want your shopping experience to be simple, transparent, and reliable from the moment you place your order until it arrives at your door.
We are pleased to offer FREE standard shipping on all orders.
If you have any questions regarding your order or delivery, please contact us at contact@ulenas.com.
Order Processing Times
Please allow 1–3 business days for your order to be processed and prepared for shipment.
Processing may include order verification, preparation, packaging, and fulfillment before your order is handed over to the shipping carrier.
During holidays, promotional periods, peak shopping seasons, or unusually high order volumes, processing times may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Some products may be fulfilled and shipped by our trusted third-party fulfillment and logistics partners from international fulfillment centers. Because of this, the shipping origin may vary depending on the product and destination.
Estimated Shipping Times
Estimated delivery times begin after your order has been processed and dispatched.
Our estimated shipping times are:
- United States: 4–8 business days
- Canada: 6–12 business days
- United Kingdom: 4–10 business days
- Europe: 6–12 business days
- Australia: 6–12 business days
- New Zealand: 6–12 business days
- Other International Destinations: 8–15 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery times may occasionally be affected by customs processing, holidays, weather conditions, carrier delays, transportation disruptions, or other circumstances outside our reasonable control.
For the most accurate delivery estimate available for your order, please refer to the shipping information displayed at checkout.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to you by email when available.
Please allow a few business days for your tracking information to begin updating. Some carriers may need additional time to scan the package into their system.
Tracking updates may occasionally pause while your package is moving between countries, distribution centers, customs facilities, or local carriers. This does not necessarily mean that your package has stopped moving.
If your tracking information has not updated for an extended period, please contact us at contact@ulenas.com and we will be happy to assist you.
Order Changes & Cancellations
Please carefully review your order information before completing your purchase.
If you need to change or cancel your order, please contact us at contact@ulenas.com within 24 hours of placing your order.
We will do our best to accommodate your request. However, once an order has entered fulfillment or has already been shipped, we cannot guarantee that changes or cancellations can still be made.
This does not affect any rights you may have under applicable consumer protection laws.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please make sure that your full name, street address, apartment or unit number where applicable, city, state or region, postal or ZIP code, and country are entered correctly before placing your order.
If you notice an error after placing your order, please contact us at contact@ulenas.com as soon as possible.
We will do our best to update your shipping information before fulfillment begins. However, once an order has entered processing or has been dispatched, we cannot guarantee that the shipping address can still be changed.
If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent, where permitted by applicable law.
Delayed Deliveries
Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, high shipping volumes, or local delivery delays.
If your order is significantly delayed, please contact us at contact@ulenas.com.
We will review the available tracking information and do our best to assist you with the next steps.
Multiple Packages
Orders containing multiple products may occasionally be shipped in separate packages.
If this happens, you may receive more than one tracking number and the packages may arrive on different days.
Please do not worry if one part of your order arrives before another.
Lost Packages
If your tracking information has not updated for an unusually long period or you believe your package may have been lost during transit, please contact us at contact@ulenas.com.
We will review the available tracking information and, when necessary, contact the shipping carrier or fulfillment partner to investigate the shipment.
If a package is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with our store policies and applicable consumer protection laws.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check around your property, mailbox, entrance, or designated delivery location. You may also wish to ask household members or neighbors and contact your local delivery office or carrier.
We recommend allowing up to 24–48 hours, as some carriers may occasionally mark packages as delivered shortly before final delivery.
If you are still unable to locate your package, please contact us at contact@ulenas.com, and we will assist you with the next steps.
Refused, Unclaimed, or Returned Packages
If a package is refused, left unclaimed, or returned because delivery could not be completed, please contact us so that we can review the circumstances.
Depending on the situation, additional shipping charges may apply if the package needs to be resent.
Any refund or other resolution will be handled in accordance with our Refund Policy and applicable consumer protection laws.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Where these charges are not already collected or prepaid at checkout, they may be charged by local customs authorities or the delivery carrier.
Any applicable charges are determined by the relevant local authorities and may be the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.
Customs processing may also occasionally cause additional delivery delays.
Shipping Policy Updates
We may update this Shipping Policy when necessary to reflect changes to our shipping services, fulfillment process, or other requirements.
The most current version will always be available on our website.
Contact Us
If you have any questions regarding your order, shipping, tracking, or delivery, please contact us:
ULENAS
Email: contact@ulenas.com
We will be happy to assist you.