Returns & Refunds Policy

At ULENAS, customer satisfaction is important to us. We carefully select products designed to make everyday life easier, more convenient, and more enjoyable.

If you are not completely satisfied with your purchase, please review our return and refund policy below or contact us at contact@ulenas.com.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, undamaged, and, where applicable, in its original packaging.

Before returning any item, please contact us at contact@ulenas.com. Returns sent without contacting us first may not be accepted.

Please include your order number, full name, and the email address used when placing the order so we can assist you as quickly as possible.

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, if applicable, are non-refundable.

Order Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

After this period, your order may already have entered processing or shipping, and we may no longer be able to modify or cancel it.

If your cancellation is successfully processed, the refund will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund in your account.

Damaged, Defective, or Incorrect Items

We carefully prepare orders for shipment, but occasionally an item may arrive damaged, defective, or incorrect.

If this happens, please contact us at contact@ulenas.com as soon as possible after delivery and include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Damage caused by normal wear and tear, improper use, accidental damage, or misuse after delivery is not considered a product defect.

Non-Returnable Items

Certain products may not be eligible for return, including personalized or custom-made products, gift cards, and certain hygiene or personal-care products once opened or used, where permitted by applicable law.

Please contact us before purchasing if you have questions about whether a particular product is returnable.

Shipping & Delivery

We work with shipping carriers to deliver orders as quickly as possible.

Occasionally, delivery delays may occur due to circumstances outside our direct control, including carrier delays, customs processing, severe weather, or other transportation issues.

If your order appears to be lost, significantly delayed, or has another delivery issue, please contact us at contact@ulenas.com and we will assist you in investigating the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us at contact@ulenas.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent.

Personalized Products

Personalized or custom-made products are generally not eligible for returns or exchanges unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable consumer law.

Please carefully review all personalization details before submitting your order.

Contact Us

If you have any questions about a return, refund, cancellation, or delivery, please contact us:

ULENAS
Email: contact@ulenas.com

We are happy to assist you and will do our best to resolve any concerns as quickly as possible.

Policy Updates

ULENAS reserves the right to update or modify this Returns & Refunds Policy when necessary.

The version available on our website at the time of your purchase will apply, subject to any rights provided to you under applicable consumer protection laws.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.